In December 2025, our office transitioned to a new patient portal called Telus Health Connect (TH Connect). This was because the old system was sun-setted (i.e., no longer supported). We had to switch.

 

Follow these instructions to get started:

 

  - This website (www.drgoldade.com) will always provide you with any information or direction.

 

  - We are no longer using these programmes: Brightsquid, Ocean, Jimdo.

 

  - Gmail is insecure and strongly discouraged for any patient communication. It should only be used for technical issues or you can press the Support button on the home page of the THConnect Patient Portal.

 

  - We also discourage you from texting (403-620-4204) except for technical issues.

 

  - We also do not take phone calls. You are encouraged to use TH Connect App.

 

*** If it's your first time logging into THConnect note:

  - Clinic name: Goldade

  - Be sure to be "case specific" with the login name (e.g., use John Doe not John DOE) and no dash in the ID Number (which is the ACH number). You may need to contact our office to find out what we have on file.

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For children/youth who have parents living apart, children over 16 years of age and families with more than one child in Dr. Goldade's practice - here are some tips for logging into THConnect:

 

  a) Each child/youth's file can only be accessed with one email and one password. The info we have on file must match exactly (name, date of birth and Alberta Health Care Number) and it is case specific. Note that the ID number is the Alberta Health Care Number (with no dash in it).

 

  b) Whomever is logging into THConnect for the first time - keep a record of which email and password are used - as that’s the only one that can be used going forward. The email/password would need to be shared between parents, caregivers, caseworkers.

 

  c) The same email cannot be attached to another child's file. I.e., if you have another child in the practice - you need to have a different email and password for that second child/youth.

 

  d) For children in the care of Children and Family Services, here are some tips:

     . Again, ONE unique email and password for each child (the email doesn't have to match the one we have on file). So, it could be the child's OWN Email, the Caseworker's email or the Foster Parent or Group Home's Email.

     . Share the email/password with all caregivers - so that they can *all* access the messages/booking options.

     . If two parents or caregivers/caseworker would like separate access - we can also set up a separate profile for each parent and each parent can then link their own profile to that of their child. Let us know if you would like that option.

     . If the profile was set up with the email of a Caseworker, or group home of foster parent and the child's care is transferred to a new Caseworker, a new foster parent or a new group home - the profile (or App) needs to be deleted (from within the app) and a new profile needs to be created with the new info.

 

  e) If two parents or caregivers/caseworker would like separate access - we can also set up a separate profile for each parent and each parent can then link their own profile to that of their child. Let us know if you would like that option. See Linking Dependents below.

 

  f) At some point, if a youth wants their own profile - they can sign up with their own email and password - but first - the parent would have to delete the previous profile, if it was already created. Then the child/youth can start up a new profile with their new info. If the parent then wants access - the youth would need to provide the parent with the new email and password. That’s the way in. 

 

  g) And if you are really struggling to set up the THConnect - sometimes it helps to just DELETE the App and start from scratch.

 

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There are two ways to access your virtual appointment:

1. Using the THConnect Patient Portal App (Recommended): This is the easiest method for managing future bookings, messaging and accessing the Virtual Appointment(s).

  - Download the App: THConnect App (https://thconnect.telushealth.com/login/landing)
  - Instructions: Available at www.drgoldade.com
  - Clinic Name: Goldade
  - Note: If you have more than one child in Dr. Goldade’s practice, each child requires a unique email and password for their profile.

2. Using the Direct Email Link: This ONLY works with a Laptop (not a phone or a tablet). About 5-10 minutes before your scheduled time, you will receive an email directly from THConnect (Telus) containing a link and a specific code for the appointment. You do not need the App for this method; but you must have your LAPTOP ready.

**** If multiple people are wanting to join the virtual visit, please note:
- Only ONE can use the link that is sent via email 5 minutes prior to the booked appointment time. The primary contact in the patient's chart will receive the invite link.
- DO NOT forward this link to others as they will receive an error.
- Once the primary contact has joined the virtual visit, you are able to invite others to the visit through the inviting guests’ button. If you wish to TEXT to invite the guest - type in +122333444, no spaces just +sign and 11 digits. Or you send the invitation via email.

- Instructions can be found here (scroll to step 6).
- Dr. Goldade can also support with inviting guests, once one person has joined the virtual visit. 

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 Here are some helpful links regarding TH Connect:

 

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 - If you are having trouble, please document what the issue is (perhaps take a screen shot) and send it to [email protected]. You can also press the Support button on the App.

 

  - Note that Dr. Goldade uses an AI Scribe to record the visit. If you are not in favour of this - please let Dr. Goldade know and she will turn it off.

 

  - Please keep your messages brief - ideally 2-3 sentences or 1-2 questions (300 characters only). Longer messages will take longer to reply to.

 

  - Discuss only one child per message. If you have questions about another child, please log into that child's profile.

 

  - For urgent or complex concerns (especially related to mental health) consider a visit with your Family Doctor, the ER or The Summit for urgent care.

 

  - We are only able to address concerns related to the original referral question.

 

  - If it has been over a year since your last visit, please ask your Family Physician for a new referral.

 

  n) When sending forms, ensure all sections are completed (including the physician's portion). A fee. may apply for some forms. Ensure that the forms are sent in a modifiable PDF version so that it can be reviewed/edited and signed.